FAQ

How do we get beach chairs? Are they reserved?

Beach chairs are available March 1st – October 31st. Each reservation
receives one umbrella and two chairs per paid day. Chairs are a first come first
serve basis. Please pick a set (umbrella and two chairs) and the attendant will
come by and ask you what your unit number is.

Can I get additional beach chairs?

If you would like to rent an additional set, please see beach attendant to discuss pricing.

What is the name of your post-booking guidebook service?

Touchstay. Please locate your guidebook in your email/texts upon booking! No download required.

How do you get the complimentary activity passes and how do they work?

Call Xplorie at 850-424-7977 to schedule your activities. Your Sand and Shore Pass will be sent to your email on your arrival date. Each reservation is allowed one activity pass per day per activity. They do not roll over and cannot be accumulated.

Do we need to check in at the office or front desk?

Check in is remote only, all contracts must be signed within 72 hours of
booking.

How do I gain access to the condo?

All units are keyless entry. You will receive a phone call and email with your door code once your unit is ready for check-in.

How do I check in after hours?

If you are checking in after hours ( after 5:00 pm) and have not received your door code via phone call, email or text, please call our after-hours line at 850-585-9387 and leave a voice message. You will receive a return call as soon as possible.

Do you allow early check-in?

Check-in time is between 4:00 pm – 6:00 pm. We cannot guarantee an early check-in, as soon as the unit is available, WE WILL CALL AND EMAIL YOU. You are welcome to use the property pool and the beach chairs while you wait.

Do you allow pets?

No pets allowed. Service animals allowed with proper documentation.

Are wrist bands required for pool access?

Azure and Waterscape are the only properties that require wristbands. They will be left in the unit.

Can I make an online payment?

No, if you would like to make additional payments, please call our office during business hours (8:30 am – 5:00 pm CST, 7 days per week).

Are perishable supplies like salt & pepper and other kitchen condiments provided?

No, perishable supplies are not provided.

Do I need to bring my own toilet paper and paper towels?

We do provide a starter set of the following: paper towels, toilet paper, trash bags, dishwasher pods, laundry detergent, shampoo, conditioner, body lotion, face and hand soap. If you need more of the above products you will have to purchase them.

Who do I call for maintenance issues?

Call our office at 888-244-4137. If you have a true EMERGENCY after office hours, please call 850-585-9387 and leave a message and someone will contact you as soon as possible.

Why is the refrigerator not cooling?

Please allow 12 hours for the refrigerator to cool newly stocked items. Please DO NOT adjust the temperature setting of the refrigerator. If necessary, purchase bags of ice to cool the items.

Does the condo have hair dryers?

Yes, hairdryers are provided.

Is there a Keurig in the condo?

Some owners choose to add a Keurig to their condo, but it is not required. All units are stocked with a standard coffee pot. Bring standard round coffee filters.

Is there a Crockpot in the condo?

Some owners choose to add a Crockpot to their condo, but it is not required.

Can I set up a canopy on the beach?

Yes, but it cannot be left on the beach over night.

What time is check out?

Check out is at 10:00 am.

What are we required to do at check-out?

Take out the trash, load any dirty dishes you have left in the dishwasher and turn it on and leave all towels in a pile on the floor. Please DO NOT strip the beds, our housekeeping team will take care of that.