THANK YOU, BROOKS AND SHOREY!!!!
The survey ratings for customer service were great! As you read over just some of the comments from our guests, you will see that being friendly and professional at the same time results in great satisfaction and repeat business.
We enjoyed a wonderful stay at The Palms. We had a very clean and neat condo. The condo is a great location. In addition, the staff was very friendly and helpful during our stay. In particular, Levi did an Amazing job ensuring that our beach chairs and umbrellas were set-up daily. Additionally, he checked in periodically throughout out each day. He was friendly and courteous to our entire family! We look forward to our next vacation at The Palms.
I was able to get in early and your staff was outstanding.
We will definitely be returning to this unit again. The Staff at Brooks and Shorey Resorts were always helpful and super nice. This is our 2nd rental from them.
We will check with Brooks and Shorey again as their services always provide for a relaxing time with quality accommodations.
It has always been trouble FREE and a great place to stay and great people to deal with. – Carl, MO 100%!!!! Had a great stay. Staff was excellent!!!!!
The absolute best vacation in the world. I have totally recommended Brooks and Shorey Resorts to our friends and coworkers. The Best Vacation Ever!!!!
Most enjoyable, we will definitely be returning, and planning do every year. The room was clean, comfortable, and tastefully decorated. Thank You Eva, Tess, and Brooks and Shorey for helping us with our reservations. You are the BEST!
This was our third winter in the Islander, and we have never had anything but the utmost respect for the staff and management. Eva, Tess and Rosa and Tom are like family to us.
Best Stay EVER!! As usual, the staff at Brooks and Shorey were WONDERFUL and the accommodations were by far, the BEST I have ever stayed at. Y'all are terrific!!
The staff at Brooks and Shorey Resorts was very friendly and professional
LOOOOOOOOVE IT!!! Property manager could not have been more helpful! One very minor maintenance was fixed immediately. Everyone was friendly, accommodating, and the condo was very nice. Great price too!
What a beautiful, magical vacation! Gorgeous condo with inspiring views, very, very well maintained with comfortable furnishings and every need seen to by the staff. Thank you for all your work and for the delightful facilities.
Overall, our stay was nice and the location was excellent. The management staff was wonderful
we stayed in Waters Edge unit 210 and the unit was great. The view was awesome. And being right over the pool was very great for watching the grandkids in the pool. The only compliant we had was the sofa bed, not comfortable at all. We went and bought an air mattress and slept good after that. We could not have asked for better service. Check in was easy and fast. Thanks for a wonderful vacation.
Rooms and views were great and staff were nice and helpful.
We WILL be staying at a Brooks & Shorey Resort again. Very satisfied. Would love to come back soon.
We have stayed at several other condos and nothing has been as good as Brooks and Shoreys’. We will be back
Overall, a lovely, family-friendly place with a helpful and cheery staff. Thanks for a terrific week!
We had a great stay and your company saved our vacation. We booked w/ another company that misled us, deceived us and took our money. We loved the condo, the pool, the beach and above all the people that represent Brooks and Shorey Resorts. A JOB VERY WELL DONE BY ALL. THANKS A WHOLE BUNCH!!!!
Condo was great - no problems at all - great view - everything you need in the kitchen for home cooked meals - two refrig's was a big plus - seen dolphins every day from the balcony - will be going back for sure
The location was great. It was close to a lot of restaurants, shopping and the grocery. The staff was extremely helpful and accommodating. I would stay there again.
For some reason I did not get the instructions and we were late arriving. The number I called after hours answered right away and gave me directions and then called to check on us. Very Nice!
The staff at Brooks & Shorey were very friendly and helpful. We will be back.
If you're looking for a very private,quiet,couple getaway,this is it!! We stayed at Islander Resort Room 604 and we couldn't have picked a more romantic place! It was exactly as we needed.Very small and compact,with a beautiful view of the ocean outside our sliding glass doors.We saw dolphins every morning,and sad to say the weather was too bad to partake any of the free excusions that come w/the room...the Dolphin cruise or the free 18 holes of golf.What we were able to partake of was the beach chairs set out every morning @7AM.The owner installed a brand new TV! The shower,kitchen,marble top counters were all state of the art!! Sherri w/Brooks and Shorey was extremely professional and helped us on point w/everything down to directions. We will DEFINITELY stay in this unit again...We can't wait!!
We had a great time here and will definitely come back. Everyone was very helpful and friendly and it is a great location - right on the beach!
We thought this was a very nice place and the staff very helpful especially Tom.
Over the last 8 years I have stayed in different units at this location and they all were great. Even during the hurricane the staff was professional courteous and assured that everyone was safe. Love this place
We thoroughly enjoyed the stay. The room was great. All the folks at Brooks & Shorey were great. We will be back next year.............Thank You...
WE LOVED IT!!! This was one of the best condos I have ever stayed in. The location, decor, layout is just awesome! It was great to be on the corner right above the pool and the beach boardwalk! And the staff??? THE BEST EVER!!! We have already made reservations (after we got home LAST year) for this summer! (July 25 - July 31) and hopefully will continue to come back every single summer. Our four kids LOVED it, too and felt like they were at home...none of us ever want to leave once we get settled in
The location was ideal and we had a great time. The unit was very clean and the staff was most helpful and polite.
The reservation assistants and front desk staff at Brooks and Shorey were friendly and very helpful. Thanks, and we hope to stay with you again!
The staff made check-in and check-out very easy. We really enjoyed the amenities such as free beach service